When dispatching units to emergency incidents, EMS Command Center will utilize a two tier approach to dispatching. The tiered approach will allow EMR Teams ample opportunity to copy and utilize the available information for any particular emergency incident.

The first phase of dispatching is the primary dispatch. The primary dispatch is handled through a computer generated voice system called Location. Locution provides the initial dispatch and alert tones for apparatus. Location will provide the following information

If Location is inoperable, a dispatcher will conduct the primary dispatch by activating the alert #2 on the dispatch console for a total of five/5 consecutive beeps. The primary dispatch should give the following information (in order):

The format for the dispatcher generated primary dispatch will be:

(Unit), (calltype), (address), (address repeated), Map Page (4-digit number)

For example a medical emergency occurring at 101 South Main Street requiring the response of Medic 1 would receive a primary dispatch of:

Medic 1, medical emergency breathing problems, one-oh-one south Main Street, one-zero-one south Main Street, map page one-zero-zero-two

The secondary dispatch is the final phase of the radio dispatch process. This occurs after all units recommended for the incident transmit that they are responding on the MDC or radio. The secondary dispatch provides the same information as the primary dispatch, with extra information on the call. The secondary dispatch should give the following information (in order):

The format for the secondary dispatch will be:

(Unit), (calltype), (address), (address repeated),( additional information), Map Page (#)

For example a medical emergency occurring at 101 South Main Street requiring the response of Medic 1 would receive a secondary dispatch of:

Medic 1, medical emergency breathing problems, one-oh-one south Main Street, one-zero-one south Main Street, eighty seven year old female, conscious and breathing, map page one-zero-zero-two”

For example a house fire occurring at 101 South Main Street requiring the response of Engine 2, Engine 7, Truck 1, Medic 1 and Battalion 1 would receive a secondary dispatch of:

“Engine 2, Engine 7, Truck 1, Medic 1, and Battalion 1, house fire, one-oh-one south Main Street, one-zero-one south main Street, fire in the kitchen, Map Page one-zero-zero-two”